Türkiye Card is a payment product, whose issuance and acceptance standards are determined by PTT (Turkish Post), and which will be accepted in electronic fare collection systems used in public transportation operated by municipalities and transportation operators, can be in the form of a physical card or a digital card, issued and/or accepted by PTT or organizations authorized by PTT, and the areas of use can be expanded in the future.Where can I use the Turkiye Card?

The Türkiye Card can be used on all public transportation vehicles operated by municipalities, public institutions, and organizations that have an electronic fare collection system and an agreement with PTT. In addition, Türkiye Cards with the Troy payment feature can be used for in-store and online purchases, at restaurants, and for cash withdrawals. However, prepaid Türkiye Cards with the Troy payment feature that have not completed the identity verification required under the regulations of the Financial Crimes Investigation Board (MASAK) cannot be used for online purchases or cash withdrawals.

1. Named Debit Cards: The type of card that is personalized and issued upon application at PTT offices. Cards processed by PTT and Türkiye Card systems and completed in production are delivered to the customer’s address by post. Turkish citizens and foreign nationals are eligible to apply for Named Debit Cards. Each account may have only one active Debit Türkiye Card.
2. Anonymous Debit Cards: The anonymous version of Türkiye Card, pre-available at PTT offices and provided to customers immediately upon request. The card activation process is carried out by matching the customer’s identity information with the card details through PTT systems. The customer’s information is kept in the database without being printed on the physical card. Anonymous Debit Cards are provided to customers immediately, with Türkiye Card and account features fully activated. Turkish citizens and foreign nationals are eligible to apply for Anonymous Debit Cards. Each account may have only one active Debit Türkiye Card.
3. Anonymous Prepaid Cards: This is the anonymous Prepaid version of Türkiye Card, pre-available at PTT offices and PTT-operated kiosks, and provided to customers immediately. These cards can be issued to Turkish citizens and foreign nationals. Card limits are subject to the limits determined within the framework of MASAK (Financial Crimes Investigation Board) regulations. The personalization of the card for a limit increase request can be done through the Türkiye Card website or the Türkiye Card mobile application.
4. Named Prepaid Cards: This is a type of Türkiye Card that is personalized and printed upon an application made via the Türkiye Card Website or PTT offices. The cards processed and printed by PTT and the Türkiye Card system are sent to the customer's address via mail. These cards are printed based on data obtained from relevant institutions and organizations, and can be used with privileges by students, teachers, members of the press, individuals over the age of 65, etc. Based on TR ID Number (TCKN) checks, customers cannot apply for more than one Named Prepaid Türkiye Card.
5. Schemaless (Transportation) Türkiye Card: The type of Türkiye Card that can be used in the transportation sector as a closed-loop system. Card limits are subject to the limits determined within the framework of MASAK (Financial Crimes Investigation Board) regulations. The card must be personalized for the limit increase request.

You can obtain your Schemaless Türkiye Card from all PTT offices or kiosks (Automated Top-Up/Sales Machines) operated by PTT throughout Türkiye.

You can obtain your Debit Türkiye Card linked to your PTTBank account at any PTT office throughout Türkiye.

You can purchase your Anonymous Türkiye Card from PTT offices and kiosks across Türkiye. For your Named Türkiye Card, you can obtain it by applying through PTT offices or the Türkiye Card website at https://www.turkiyekart.gov.tr/tr/.

You can load money onto your Türkiye Card at all PTT offices, Pttmatik ATMs, and kiosks, and you can also create a top-up instruction via the https://www.turkiyekart.gov.tr/tr/ website and the TRCARD (TRKART) mobile application.
Once the instruction is created, the instructions created on the card are pending in the system.
After the instruction creation process is complete, the card must be inserted into a PTTmatik, and/or scanned at a kiosk or validator, and/or written to the card via NFC through the mobile application, in order to use the balance on the card. After the completion of any of these steps, the balance loaded onto the card will be activated and available for use.

It is a card type used in transportation as a closed-loop system. Limits are subject to MASAK regulations. The card must be personalized for limit increase requests.

You can obtain your Schemaless Turkiye Card from all PTT offices or PTT-operated kiosks (automated top-up/sales machines) throughout Turkiye.

You can obtain your Debit Turkiye Card linked to your PTTBank account at any PTT office throughout Turkiye.

You can purchase your Anonymous Türkiye Card from PTT offices and kiosks across Türkiye. For your Named Türkiye Card, you can obtain it by applying through PTT offices or the Türkiye Card website at https://www.turkiyekart.gov.tr/tr/. https://www.turkiyekart.gov.tr/tr/.

You can load money at PTT offices, Pttmatik ATMs, and kiosks. You can also create a top-up instruction via the website or the TRCARD mobile application.
After instruction creation, the load remains pending until the card is inserted into a PTTmatik, scanned at a kiosk/validator, or written by NFC through the mobile app.

The balance loaded through these channels remains pending in the system on the card after the top-up instruction is created.
After the instruction creation process is complete, the card must be inserted into a PTTmatik, and/or scanned at a kiosk or validator, and/or written to the card via NFC through the mobile application, in order to use the balance on the card. After the completion of any of these steps, the balance loaded onto the card will be activated and available for use.

You can use your Türkiye Card on public transportation vehicles of all municipalities and institutions integrated with Türkiye Card Electronic Fare Collection System. The banking function of TRCard can be used for everyday transactions by scanning the card at payment terminals in restaurants, supermarkets, stores, and other points of sale. Simply tap your card to the validator devices or turnstiles on public transportation vehicles. The device collects the transaction fee at that point and gives a visual and audible warning. The fee will be collected when you tap your Türkiye Card on the card reader. When you withdraw the card and tap it on the reader again, the second charge will be collected. You can see the charged amount and your card balance on the card reader screen and in your mobile application.

Personalization refers to the processing of the cardholder's personal information on Türkiye Card. You can personalize your unpersonalized Türkiye Card by filling in the relevant fields via the mobile application and website.

Türkiye Cards cannot be replaced free of charge for any breakage, cracking, perforation, bending, or similar damage resulting from user negligence.

In order to retrieve the balance remaining on unusable Türkiye Cards, the card must be personalized. If your Türkiye Card is personalized, you can retrieve the remaining balance by closing the card via your nearest PTT office, the Türkiye Card mobile application, the Türkiye Card website, or the Call Center, and then collecting it in cash at PTT offices after 45 days, alternatively, if you purchase a new personalized TRCard and close the previous card, the balance on the old card will be automatically transferred to your new card after 15 days. No refunds are issued for non-personalized cards in cases of breakage, cracking, perforation, bending, or similar causes.

No refunds can be issued for the card you have purchased.

If you have personalized your Türkiye Card, you can close the card via your nearest PTT office, the Türkiye Card mobile application, the Türkiye Card website, or the Call Center, and receive your remaining balance in cash from PTT offices 45 days later. If a new personalized TRCard is purchased within 15 days after the previous card is closed, the balance in the old card will be automatically transferred to your new card after 15 days. No balance refunds are issued for non-personalized cards.

These are personalized Türkiye Cards issued to individuals who meet the conditions determined by the relevant institutions and organizations. These cards are printed based on data obtained from the relevant institutions and organizations, and can be used with privileges by students, teachers, members of the press, individuals over the age of 65, etc.

You can obtain your Türkiye Cards by applying through PTT offices or the Türkiye Card website (www.turkiyekart.gov.tr).

These are personalized Türkiye Cards whose conditions are determined by the relevant institutions and organizations, and can be used either discounted or free of charge on public transportation vehicles.

You can contact the call center on 444 1 788 or visit the nearest PTT offices. Additionally, for issues encountered with Türkiye Card or for detailed information, you can contact the information channel available at www.turkiyekart.gov.tr or www.ptt.gov.tr.

For card users whose improper use is detected, a penalty is imposed by the relevant institution/organization or municipality within the province where the violation was identified. The user can submit a new application for a Türkiye Card.

The TL balance on Türkiye Cards cannot be refunded via EFT; for refunds of the balance on your personalized card, you can apply at PTT offices.

You can contact us via the call center at 444 1 788, the nearest PTT office, or through the information channels available at www.turkiyekart.gov.tr or www.ptt.gov.tr.

Balances loaded onto the TRCard can be used in accordance with the request of the relevant institution/organization.

The visa renewal process will be carried out either through the Türkiye Card Mobile Application or by tapping the card on the validators located in the vehicles of Municipalities that have an agreement with Türkiye Card.

You can apply for the Named Prepaid Türkiye Card via the Türkiye Card website (www.turkiyekart.gov.tr), and for the Digital Türkiye Card via the Türkiye Card mobile application or the www.turkiyekart.gov.tr address.

Among the types of Türkiye Card, schemaless cards do not have a password, while debit and prepaid cards have a password related to the banking section, however, there is no password for the transportation section of Türkiye Card. The password for the banking section of a Prepaid Card is the last four digits of the card number starting with 9792*******. This password can be used temporarily. For your security, you need to change your password. For debit cards, you can get the password from the call center at 444 1 788 or from the nearest PTT office. Additionally, you can also change your password at PTTmatik machines.

Efforts regarding the Türkiye Card for privileged groups under the Ministry of Family and Social Services are ongoing. While physical card developments continue, digital card access has been provided to our citizens.
Within this scope; relatives of martyrs, veterans, and relatives of veterans can benefit from the transportation services of municipalities where Türkiye Card is valid by using the QR code they generate through the "Şehit Gazi Mobil Uygulaması" (Martyr Veteran Mobile Application).
Similarly, citizens with disabilities who meet the Ministry's criteria can use the QR code generated via the "Engelsiz Mobil" (Accessible Mobile) application. (The Istanbul Gayrettepe-Airport Metro Line, Kayseri Metropolitan Municipality, and Konya Metropolitan Municipality, which do not yet have QR transit support, are excluded from this scope. Efforts are underway to provide services in all contracted municipalities once the QR integration is completed.)

PttPOS is a POS service that enables businesses to accept payments via debit and credit cards. The service is offered in two forms: Physical POS and Virtual POS.

Single-payment transactions can be made using credit cards, debit cards, and prepaid cards issued by all banks. Installment payments are not available.

If your workplace has a cash register POS (PRD), the PttPOS application can be installed on your device. If a cash register POS is not used, the service is provided via an EFT-POS device.

The PttPOS application is compatible with Vera Delta and Vera Delta Plus devices.

You can apply to purchase the Vera Delta Plus device at any PTT office or through the website www.pttavm.com. You can find out the sales price of the Vera Delta Plus cash register POS device, including VAT, from PTT offices and the website www.pttavm.com.

For the PttPOS service, the brand, model, and serial number of the device are required along with the application documents. An application to install the PttPOS application is submitted to PTT offices with the necessary information. After the application, the device information is registered in the system, the PttPOS application is activated on the device, and the device becomes ready for use.

You can find out the current commission rates for credit cards, debit cards, and prepaid cards from PTT offices.

In physical POS transactions, the sales amount is transferred to the postal check account the next day after the commission is deducted.

Applications for the PttPOS service are submitted at PTT offices along with the required documents, once all necessary paperwork has been completed.

A monthly POS usage fee is charged for the POS device. You can find out the current commission rates and usage fee information from PTT offices.

It is a system that allows you to receive secure payments from customers once the necessary integration processes are completed through your website. Applications are submitted at PTT offices.

After completing your application and signing the contracts at a PTT office, your application will be reviewed and approved within 2 days.

For Virtual POS transactions, payments are temporarily held for 5 days, and you can find out the current commission rates at PTT branches.

PTT Smart Artisan is a digital collection system that enables businesses to receive payments from their customers securely and conveniently.

You can submit your PTT Smart Artisan application in two different ways:
Online Application: You can easily submit your application through https://akilliesnaf.ptt.gov.tr/. After the online application, you must visit a PTT branch in person for identity verification and contract approval. At this stage, your identity document will be presented, verified with the note "original seen," and the necessary contract forms will be signed.
Application at PTT Branches: You can complete your application by visiting the nearest PTT office.

For your application to be completed, identity verification must be conducted at a PTT branch. Once all required documents are correctly submitted, your application will be processed and finalized within 2 business days at the latest. If any information is missing or incorrect, your application will be returned without evaluation, and you will be asked to make the necessary corrections.

After your membership is approved, you can log in using your email and password. A verification code sent to your mobile phone ensures a secure login.

With PTT Smart Artisan, you can receive payments in two different ways:
a) Receiving Payments via Virtual POS Integration
You can accept credit card payments by integrating it into your website.
b) Receiving Payments via Payment Link
Customer-Specific Payment Link
You can receive payments using a link created specifically for each customer.
Payment via Product Link
You can create a link for fixed-price products and share it on social media.
Payment via Collection Link
You can receive payments by creating a link for multiple products or variable amounts.

Customer information is entered through the panel. The product description and price are added. A link is generated and sent via SMS, email, or social media.

With the PTT Smart Artisan service, sales can be made in 2 to 12 installments. The installment fee can be borne either by the customer or the business.

Payments can be made using the following credit cards: Bonus, World, Axess, Maximum, CardFinans, Bankkart, Paraf

The payment will be credited to your artisan account the day after the transaction is completed. Additionally, as an artisan, you can view the commission rate assigned to your business in the "Commission Information" section on the Panel screen.

All payments are secured using the 3D Secure system. Transactions cannot be completed without the cardholder's authorization.

In the Panel, you can view payment details and statements under Reports.

For orders that have been paid, you can use the reference number from the Panel to send discounted shipments through PTT offices.

No, you can use any bank IBAN during the application, or optionally, a postal check account.

Yes. New users can be added through the Panel, and authorization can be made.

No monthly fixed fee or integration fee, secure payment option with 3D secure method, ability to register and receive payments without a website, access to multiple bank cards and installment options through a single system, user-friendly panel interface and menus, and discounted PTT Cargo shipping