1840 Ministry of Post was established
1855 Directorate of Telegraph was established
1871 Ministry of Post and Directorate of Telegraph were united
1901 Money order (money transfer) service was started
1909 After the establishment of telephone service, organization was turned into the Ministry of Post, Telegraph and Telephone
1939 It has been carrying out its services as subordinate to the Ministry of Transport, Maritime Affairs and Communications as the named of General Directorate of PTT
1984 General Directorate of PTT has been transferred into the status of the State Economic Establishment
1995 General Directorate of PTT was restructured as the General Directorate of Posts and Turk Telecom Corporation
1995 It was started automation service on money order and postal cheque services
1999 It is started to cooperation with Garanti Bankası (Körfezbank) within the transaction services
2000 The name of "General Directorate of Posts" was amended as "General Directorate of Post and Telegraph Organization (PTT)
2004 The name of PTTBank was registered
As the result of the developments that have been experienced with the Firman of Reform, the first Postal Organization was established as the Ministry on 23 October 1840, for the purpose of satisfying the postal needs of the whole community of the Ottoman Empire and of foreigners.
The first Post Office was opened under the name of "Postahane-i Amire" (Department of Post-Office) at the courtyard of Yeni Camii (New Mosque) in İstanbul, and the first officials, Süleyman Ağa, collector Sofyalı Ağyazar were appointed as translators in order to translate the addresses of postal items written in languages other than Turkish.
In 1843, in the 11th year of the invention of telegraph, telegraph service was started also in our country, and a separate Directorate of Telegraph was established in 1855 in order to provide this service.
In 1871, the Ministry of Post and the Directorate of Telegraph were united under the name of Ministry of Post and Telegraph.
In 1876, international postal transportation network was established and in 1901, money order was started to be accepted.
After the establishment of the first manual telephone central in Istanbul on 23 May 1909, the Ministry of Post and Telegraph was turned into the Ministry of Post, Telegraph and Telephone in 1909 and it was given the name of the General Directorate of Post, Telegraph and Telephone in 1913.
The General Directorate of PTT which served as subordinate to the Ministry of Internal Affairs in the early years of our Republic, became subordinate to the Ministry of Public Works and Settlement as an annexed budgeted administration in 1933, and in 1939 has been affiliated to the Ministry of Transport.
General Directorate of PTT, which became a State Economic Enterprise (SEE) in 1954, has been transferred into the status of the State Economic Establishment (SEE) by the Decree Law No. 233 on Reorganization of the State Enterprises in 1984.
By the Law dated 18.06.1994 and No. 4000, the General Directorate of PTT was restructured and divided into two as, the General Directorate of Posts and Turk Telecom Coop. , and the General Directorate of Posts started to give service independently since 24.04.1995.
The name of Our Administration which had been "The General Directorate of Posts" was amended as "The General Directorate of Post and Telegraph Organization (PTT) " under the Article 24 of the Law No.4502, which entered into force by being published in the Official Newspaper numbered 23948, dated 29.01.2000.
With the "Law on Organization and Duties of the Ministry of Transport, Maritime Affairs and Communications" issued on the Official Newspaper dated 01.11.2011 and numbered 28102 (Repeated), the organizational structure of the Ministry changed and our Ministry has continued to carry out its services with the name of "Ministry of Transport, Maritime Affairs and Communications".
With the "Law on Postal Services No:6475" which was been adopted and put into force by being issued on the Offical Newspaper dated 23.05.2013 and numbered 28655, the duties of our Corporation were rearranged and restructured with the name of "Postal and Telegraph Corporation".
Become an accessible and available global brand that offers fast and safe services within due time and ranks among the World's top ten Postal Administrations.
Meet our customer's expectations and needs in accordance with the universal service obligation by means of adapting modern age's developing technology to our services with a sense of continual improvement and specialized personnel on all service fields.
Carry out its services according to national priorities
Benefits to stakeholders
Privacy on personal data
NAME OF THE SERVICE
SERVICE DURATION (MAX.)
DOMESTIC MONEY ORDER
1- Domestic Money Order/ Postal Cheque Money Transfer Form
2- The charge indicated in Postal and Telegraph Tariff of Fares
3- Valid ID (Identification Card or Driver License or Passport or Lawyer ID)
4- Identification Number / Tax Identification Number
DOMESTIC MONEY ORDER PAYMENT
1- Valid ID (Identification Card or Driver License or Passport or Lawyer ID)
2- Letter of attorney if it is to be paid to the attorney
3- Identification Number / Tax Identification Number
DEPOSIT MONEY TO POSTAL CHEQUE ACOUNT
MONEY TRANSFER BETWEEN POSTAL CHEQUE ACCOUNTS
POSTAL CHEQUE ACCOUNT PAYMENT
2- Letter of attorney or letter of application given by the account owner to PTT if it is to be paid to the attorney
INTERNATIONAL MONEY ORDER (MANUAL)
1- International Money Order Form
INTERNATIONAL MONEY ORDER (EUROGIRO)
INTERNATIONAL MONEY ORDER (WESTERN UNION)
1- Western Union Money Order Form
INTERNATIONAL MONEY ORDER PAYMENT (MANUAL)
INTERNATIONAL MONEY ORDER PAYMENT (EUROGIRO)
INTERNATIONAL MONEY ORDER PAYMENT (WESTERN UNION)
2- Identification Number
INTERMEDIATION FOR BANKING SERVICES
1- Credit Card Number / Account Number / Personal Credit Number / IBAN Number / Identification Number / Valid Identification Certificate
2- Application Form for Money Transfer Operations
INTERMEDIATION FOR CREDIT SERVICES
2- Credit Application Form
3- Banking Service Agreement and Consumer Credit Agreement
4- Credit Terms and Repayment Schedule
5- Recognizance to Avoid Conveyance of Retired Wages
Turk Telekom Bill Collection
Turkcell Bill Collection
Turkcell Service / Subscriber Number
Vodafone Bill Collection
Vodafone Service / Subscriber Number
Avea Bill Collection
Avea Service / Subscriber Number
Private Telecom Companies Bill Collection
Service / Subscriber / Client Number
Turksat Cable TV Bill Collection
ADSL Bill Collection
For TTNet Subscribers, Telephone Number That ADSL Is Connected
SGK Collections and Salary Payment Operations
1- Bağ-Kur Number / Identification Number / Workplace Registration Number / Assignment Number / Retirement Registration Number
2- Valid ID (Identification Card or Driver License or Passport or Lawyer ID)
3- Original Letter of attorney if it is to be paid to the attorney
4- Original Court Decision If There Is A Guardian By Judicial Appointment
Payment operations under the scope of Family and Social Policies Ministry and Directorate General for Social Aids (salaries under the scope ofLaw no 2022, Conditional Education and Conditional Health payments, regular aids for indigent military families, regular social aid payments for widow, home care fee payments, social aid payments, salary payments of social insurance institution (SSK), retirement fund (Emekli Sandığı) and pension fund fort he self employed (Bağ-Kur)
1- Identification Number
Electricity Bill Payments - Security deposit return payments
Operation code and Subscriber Number/ Installation Number
Water Bill Payments – Card Water Sales
Natural Gas Bill Payments – Security deposit return payments
Insurance Agent Transactions
1- Insurance No / Client No
2- Identification No / Vehicle Registration Number
3- Policy contract no for premium collections
Collections of Traffic tickets and illegal tolls
1- Vehicle plate no
2- Name Surname / Address
3- Date of notification
4- Date of penalty
5- Penalty receipt
Foreign Exchange Transactions
Name Surname / Passport No
(Identification is obligatory for exchange transactions that are equal or over the amount of 3000USD and equivalent)
Telephone Card Sales
No document is required.
Loading Virtual TL / Ceplira
- GSM Number
- Virtual TL Installation Form
ADSL & Cable TV Subscription Process
For natural person: Identification (ID card, Driver License, Passport) ID Number, Tax ID number
For legal person: Commercial register certificate, license, Identification card of the authorized person, ID number and Tax ID number
No documents is required
Natural Gas Sales
Natural Gas Card
No document is required
1. Identification with ID number (ID card, Marriage certificate, Driver license, Lawyer ID or Passport)
Chance Games (national Lottery Ticket Sales)
Pttgold Exchange Transaction
Because it is required to issue an invoice for sales transactions over 750TL, name, surname, ID number and address information is taken from the customer.
For gold purchase transactions no document is required.
Pttcell New Line Activation
Subscription Agreement (Form A)
Transaction After Sales (Second Application Form (Form C))
Address Output or a bill of the last 2 months
Pttcell Number Porting (Vodafone and Turkcell)
Number Porting Form (Form B)
Pttcell Number Porting (AVEA) and Pttcell
Pttcell Bill Payment
Pttcard Transactions (Tracking, New Card Demand)
Pttcard Demand Form
Overdraft Deposit Account Application
1- ID Card Photocopy
2- Principle Banking Service Agreement in corporation with PTT
3- PTT Overdraft Deposit Account Application Form
Overdraft Deposit Account Limit Extension Application
PTT Overdraft Deposit Account Limit Change Request Form
PTT Bonus Credit Card Application
1- ID Card / Driver License Photocopy
3- PTT Bonus Credit Card Application Form
PTT Bonus Credit Card Debt Payment
ID Number / Credit Card Number / Customer Number / Account Number
Prepaid Card Sales
1- ID Number
2- Valid ID
3- GSM number of the operator that prepaid card is connected
Prepaid Card Balance Loading
GSM No / Card No
Prepaid Card Withdrawal
2- Confirmation Code Sent from the GSM Operator to the Mobile Phone
HGS Product Sales
1- For Personal Sales: Any valid Identification that contains ID Number, vehicle license or its photocopy
2- For Corporate Sales: Tax number, agency certificate, vehicle license or its photocopy
3- For Foreigner Sales: Passport, vehicle license or its photocopy
If you are asked for any other document that is not written above, or if the service lasts longer than the duration stated above, or if you notice that some services listed above are missing, please contact with first reference point or second reference point.
First Reference Point
Second Reference Point
Sanayi Caddesi Kızılbey Sokak No:4 Kat:3 06101 ULUS/ANKARA
(312) 509 36 03
(312) 509 35 35
(312) 309 53 08
Posting Ordinary Letter Post Items
1- Letter post
2- Post card and greeting card
3- Unregistered coarse items
For bulk mail:
1- Notification list prepared according to usage of postal stamp or franking machine
2- Cost of posting is determined according to type of item, address of receiver, weight and extra service within the scope of Post and Telegraph Tariff.
3- Debit book for state institutions
Shipment of Ordinary Letter Post Items
Same day with the first mailing
Delivery of Ordinary Letter Post Items
For 85% of the items: D+3
Posting Registered Letter Mail Items
1- Registered Mail
2- Registered coarse items
For registered mail:
2- Advice of receipt (AR)
3- For bulk mail: debit book, consignment list, AR
4- For bulk mail notification list prepared according to usage of postal stamp or franking machine
5- Cost of posting is determined according to type of item, address of receiver, weight and extra service within the scope of Post and Telegraph Tariff.
6- Debit book for state institutions only
Shipment of registered mail
Delivery of registered mail
Posting Legal Notification
1- Notification document drafted by the related authority according to article 75-77 of the Regulation On Enforcement of Legal Notification Law
2- Consignment List
3- Cost of posting is determined according to type of notification, weight and extra service within the scope of Post and Telegraph Tariff.
Shipment of Notification
Same day with the first shipment
Delivery of Notification
1- Identification is required according to Regulation on Telegraph Services, therefore ID Card, Driver License, Passport, Lawyer ID
2- Telegraph text
3- Cost of posting is determined according to type of telegraph, address of the receiver, number of words and extra service within the scope of Post and Telegraph Tariff.
1- Acceptance and Shipment of ordinary telegraph
2- Acceptance and Shipment of urgent telegraph
1- Document Admittance Form stated in the articles 13 – 14 in Fax Regulation
2- Fax Admittance Form
3- Cost of service is determined according to address of the receiver and number of pages within the scope of Post and Telegraph Tariff.
Delivery of fax
Reception of EMS Courier
1- Names and addresses of sender and receiver
2- EMS Address Label
3- Cargo-Courier Receipt
4- Cargo Dispatch Paper
5- Cost of posting is determined according to dispatch, address of the receiver, weight and extra service within the scope of Post and Telegraph Tariff.
Shipment of EMS Courier
Delivery of EMS
D+1, D+2, D+3, D+4 (according to the address of the receiver)
For the locations like villages, military units or prisons and hospitals that entrance is not always allowed, accurate delivery time is not given.
Reception of Qualified Courier
1- E-document that contains names and address info of sender and receiver
2- The cost is determined according to the contract depending on the type of the item, weight and extra services
Shipment of qualified courier
The same day with the first shipment
Delivery of qualified courier
Reception of Cargo
1- Cargo – Courier receipt
3- Cargo Dispatch Paper
4- Reception Fee
Domestic Cargo Fee:
It is determined according to type of dispatch, address of the receiver, weight/deci and extra service (advice of receipt, express delivery, insurance, cash on delivery) within the scope of Post and Telegraph Tariff.
International Parcel Fee:
It depends on the way of shipment (airmail, surface), country of destination, weight and extra service (advice of receipt, express delivery, insurance, cash on delivery) within the scope of International Surface, Airmail Parcel Tariff.
Bulk Reception: 1- Bulk Dispatch Consignment List and/or e-document that contains the names and address info of sender and receiver. 2- The cost is determined according to the type of the dispatch, weight and extra services within the scope of Postal and Telegraph Tariff.
Shipment of Cargo
Delivery of Cargo
1- Turpex Dispatch List
2- Reception Fee
3- Customs Declaration (Proforma invoice)
1- International Cargo Dispatch List
Shipment of Turpex
Şehit Teğmen Kalmaz Cad.No2 Kat:2-3 06101 ULUS/ANKARA
(312) 509 54 51
(312) 509 53 00
(312) 308 53 58
(312) 309 53 58
Putting into use registered electronic mail (REM) account
For real persons:
A. Valid Identification with ID number and photograph (ID card, Driver license, Passport etc.)
For legal persons:
A. Certificate of trade registry or commercial activity taken from trade register office
B. REM Application Form to be filled at application
C. Valid Identification with ID number and photograph (ID card, Driver license, Passport etc.) of the applicant
D. Notarized circular of signature
E. Trade Registry Gazette that announces the applicant as the legal representative of the company.
F. Instead of the legal representative of the company, if a real person appointed by him/her makes the application then “Legal Person Authorization License” is required.
For state institutions:
- Certificate of trade registry or commercial activity with MTK no of the institution taken from trade register office
- REM Application Form to be filled at application
- Valid Identification with ID number and photograph (ID card, Driver license, Passport etc.) of the applicant
- Statement of the senior official of the institution about the demand of REM on behalf of the institution.
- Official letter that states the authorized personnel for application and REM account.
Closing the account of REM service
- Valid Identification with ID number and photograph (ID card, Driver license, Passport etc.)
For legal persons and state institutions:
Depositing money into the account of REM service
PTT Corp. Domestic Money Order/Postal Cheque Form
Signature of contract with the companies that want to make sales at epttavm.com website
1- E-Commerce Service Agreement
2- Circular of signature or signature declaration for private companies
3- Trade Registry Gazette or Chamber of Artisans Record
Şehit Teğmen Kalmaz Cad. Kat:1 06101 ULUS/ANKARA
(312) 509 88 17
(312) 509 51 00
(312) 311 63 75
1- Personal Stamp Contract
2- Personal Stamp Application Form
3- Stamp Object
4- For real persons, identification card
5- Id card photocopies and consent letter of the third parties that take place in the stamp object
6- For corporate customers certificate of authorization, circular of signature, trade registry gazette
7- Receipt of fee
Direct Personal Stamp
1- Signature of Direct Personal Stamp Contract
2- ID card photocopy
3- Payment of charge
4- Photo shoot
5- Printing and delivery
Philatelic and Other Product Sales
5 min. for subscribtion
Sanayi Caddesi Kızılbey Sokak No:2 Kat:2 06101 ULUS/ANKARA
(312) 509 51 76
(312) 509 51 75
(312) 309 59 65
Publication of UPU Decisions
Şehit Teğmen Kalmaz Cad.F Bl. Kat:2 06101 ULUS/ANKARA
Şehit Teğmen Kalmaz Cad.F Bl. Kat:2
(312) 509 52 80
(312) 509 52 69
(312) 309 54 08
Ptt Call Center
(Time to reach customer representative)
Deputy Branch Manager
Şehit Teğmen Kalmaz Cad.No: 2 K:8 Ulus-ANKARA
(312) 509 57 60
(312) 509 57 03
(312) 309 59 13
I. Our Ethical Policy
Performing our duty in accordance with the principles of impartiality, honesty and justice.
II. Our Vocational Ethical Principles
Consciousness of public service in performance of a duty: Participating, transparency, impartiality, honesty, protecting the public interest, accountability and fitness in service should guide our staff in performance of the services. They adopt an objective and clear service which provide social benefit in accordance with the appropriate service processes to changing conditions.
Our Integrated Management System Policy;
Our Company adopts an Integrated Management System approach that manages any identified risks while carrying out its activities in accordance with legal and other conditions; prevents any injury or breakdown for human health and safe; ensures safe working environments; pays attention to environmental sensitivity, sustainable resource management and climate change and minimizes environmental damage; meets Information Security requirements in line with the principles of privacy, integrity and accessibility; with an approach focused on customer satisfaction; addresses the potential dissatisfaction of customers with their changing demands by evaluating them objectively, fairly and confidentially and offers appropriate communication channels for them; monitors the processes for providing a constant increase and improvement on performance.
Why Integrated Management System?
By bringing together the management systems, comprised of quality, customer satisfaction, occupational health and safety, environmental and information security, which were monitored/implemented under different units in our company, an Integrated Management System has been introduced.
The goal is to
Our Company shows the importance it attaches to its customers and service quality by adopting ISO 9001 Quality Management System; ISO 10002 Customer Satisfaction Management System to address the changing demands and potential dissatisfaction of the customers by evaluating them objectively, fairly and confidentially and to offer a suitable communication channel with a customer satisfaction-oriented approach;
ISO 14001 Environmental Management System to minimize the harm to nature by taking into consideration to leave a livable world legacy for the next generations, our deep-rooted Company's sensitivity to the environment, sustainable resource management and climate change,
OHSAS (TS) 18001 Occupational Health and Safety Management System to develop the health and safety of employees with a safe and healthy working environment,
ISO 27001 Information Security Management System to ensure the security of the information of customers and employees in line with the principles of privacy, accessibility and integrity.
Our Company brought together those systems by establishing a single framework and purchased EYS software (QDMS), modelled five management systems together (ISO 9001: 2015, ISO 10002: 2014, OHSAS 18001: 2008 (revised ISO 45001), ISO 14001: 2015, ISO 27001: 2017) and ensured that General Directorate has been certified as HEADQUARTER and Provincial Directorates as BRANCHES.
IMS Trainings for 2019
Within the scope of Integrated Management System, 11102 coded training for Chief-Postman and Higher Titles prepared for the enhancement and improvement of our processes was given to approximately
190 personnel and the year-end target was determined as
IMS Trainings for 2020
IMS Software (QDMS)
Integrated Management System Applications;
QUALITY AND CUSTOMER SATISFACTION MANAGEMENT SYSTEM
The supply and hanging of danger and warning signs was provided.
ENVIRONMENT MANAGEMENT SYSTEM
Memorial Forest Project
Within the scope of the practices, which entered into force on 11/07/2018 and will last for 5 years between our Company and the General Directorate of Forestry, a total of 200.000 (two hundred thousand) saplings were planted and a plantation cooperation protocol was signed for the establishment of PTT Memorial Forests in different parts of our country.
On behalf of our PTT employees in 2018 and 2019; Memorial Forests were created in accordance with the protocol signed in Bayburt and Gaziantep. In this context, 90.000 saplings were planted.
INFORMATION SECURITY MANAGEMENT SYSTEM
The internal audit of our company in 2019 was carried out between September 30 and October 26 2019.
Management Review Meeting
With the participation of top management and the top managers of the unit, the meeting is held at least once a year in line with the high level agenda items in order to inform the management about the Integrated Management system studies, to evaluate the activities and performances, to ensure that the suitability, adequacy and effectiveness of the system are reviewed at planned intervals.
A Management Review Meeting (MRM) was held on December 04, 2019 with the participation of our Company's Top Managements and Unit Top Managers.
External Audit (Surveillance Audit)
Audits were conducted simultaneously at the General Directorate and the 12 Regional Directorate (Ankara, Istanbul, Antalya, Isparta, Hatay, Osmaniye, Malatya, Tunceli, Trabzon, Giresun, Samsun and Sinop) by the certification institution (TSE- Turkish Standards Institution) on 09-20 December 2019 . As a result of the surveillance external audit, it has been entitled to continue using the Integrated Management System (TS EN ISO 9001: 2015, TS ISO 10002: 2015, TS EN ISO 14001: 2015, OHSAS 18001: 2008, TS ISO / IEC 27001: 2013).